Refund policy

Last updated: August 24, 2026

Our priority is for every postcard to arrive as described and adequately protected. This policy does not limit any rights granted to consumers by applicable law.

How to request a return or cancellation

To start a request, sign in to your customer account using the email address associated with the order and the verification code you receive by email. Select the order, the postcard concerned and the reason for your request, and add any relevant notes.

You can request cancellation of an item until it has been fulfilled. For an item that has already been delivered, you can submit a return request within the time limits set out below. Shopify records the request and automatically sends an email confirmation.

Right of withdrawal

Consumers in the European Union may notify us of their decision to withdraw within 14 days after delivery of the last item in the order, without giving any reason. The postcard must be sent back within 14 days after the withdrawal notice is submitted.

For a change-of-mind return, the customer is responsible for the direct return shipping costs. We do not charge a restocking fee.

The refund is made using the same payment method used for the order and includes all amounts required by law, including the original standard delivery charge where applicable. We may withhold the refund until we receive the postcard or until proof that it has been sent back is provided.

Incorrect, damaged or non-conforming postcard

If you receive a postcard different from the one ordered, damaged in transit or materially different from its description, please contact us as soon as possible at cartolinomania@gmail.com or through WhatsApp. Include the order number and photographs of the postcard and its packaging. A request for photographs does not limit any statutory rights.

In these cases, CartolinomaniaStore is responsible for the return shipping costs. As each postcard is generally a unique item, a refund will be issued when a replacement is unavailable.

Condition of collectible postcards

The front and back images published on the product page form part of the description. Normal signs of age that are clearly visible or described are not considered defects. The customer is responsible only for any reduction in value caused by handling beyond what is necessary to inspect the postcard.

Non-delivery

Non-delivery should not be reported as a return. If the order does not arrive within the estimated delivery period, contact us by email or WhatsApp so that we can verify the address and, for tracked shipments, check the shipment status.

If delivery cannot be completed or the shipment is lost, we will offer either a replacement, subject to availability, or a refund. Choosing an untracked shipping service means that the shipment cannot be followed in transit, but it does not remove any mandatory consumer rights.